IT Operations & ProductionNOC Analyst
IT Operations & ProductionMonitoring Specialist
Primary focus
Monitors network and infrastructure 24/7 and qualifies alerts from the NOC.
Expert in monitoring tooling, dashboards and alert quality.
Main responsibilities
- — Monitor the network and infrastructure 24/7 from the NOC
- — Monitor platform health, alerts and dashboards
- — Escalate complex cases to the relevant technical team
- — Document every action in the ticketing tool
- — Lead incident resolution and post-mortem analysis
- — Monitor platform health, alerts and dashboards
- — Implement metrics, logs and tracing end to end
- — Write and improve operational runbooks
- — Automate recurring tasks with scripts
- — Prepare and execute change requests in production
Infrastructure involvement
55
55
Monitoring
75
90
Incident management
73
80
Cloud
35
35
Automation
50
50
Coding level
Low
Medium
Common tools
ZabbixPRTGSolarWindsServiceNowWiresharkLinuxSNMPPingTracerouteDNS
ZabbixPrometheusGrafanaNagiosPRTGDatadogLinuxPythonSNMPSplunk
Entry level
Entry Level
Senior
Key skills
Network monitoringAlert qualificationTicketingPrioritisationNetworking basics
Monitoring platformsDashboard designAlert tuningSNMPLinux
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Explore career paths
Documented transitions involving these roles.