IT Operations & ProductionNOC Analyst
IT SupportIT Support Technician
Primary focus
Monitors network and infrastructure 24/7 and qualifies alerts from the NOC.
Handles user support end to end, on site and remotely, including devices and access.
Main responsibilities
- — Monitor the network and infrastructure 24/7 from the NOC
- — Monitor platform health, alerts and dashboards
- — Escalate complex cases to the relevant technical team
- — Document every action in the ticketing tool
- — Lead incident resolution and post-mortem analysis
- — Diagnose hardware, software and connectivity failures
- — Install, configure and maintain workstations and peripherals
- — Manage user accounts, groups and access rights
- — Provide remote and on-site assistance to users
- — Escalate complex cases to the relevant technical team
Infrastructure involvement
55
30
Monitoring
75
30
Incident management
73
60
Cloud
35
30
Automation
50
30
Coding level
Low
Low
Common tools
ZabbixPRTGSolarWindsServiceNowWiresharkLinuxSNMPPingTracerouteDNS
Windows ServerActive DirectoryPowerShellIntuneJamfOffice 365ServiceNowGLPIVPNWi-Fi
Entry level
Entry Level
Junior
Key skills
Network monitoringAlert qualificationTicketingPrioritisationNetworking basics
Windows / macOS administrationActive DirectoryDevice management (MDM)Networking (TCP/IP, VLAN)ITIL processes
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Explore career paths
Documented transitions involving these roles.